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Job Details

Housing Mystery Shoppers

Job Reference Number
Housing Needs & Strategy
Business Unit
Housing Needs & Assessment
Position Type
Contract Type
Number of Hours
See advert text
Closing Date
30 June 2017

About the Role

Housing Mystery Shoppers

At Croydon Council, we constantly strive to improve the services we deliver to our tenants and leaseholders. As a mystery shopper you and other residents carry out checks on some of our housing services. The feedback from these checks will then help us to improve those services.

Our shoppers will be our own customers like you.  Mystery shopping is really quite easy but you will get plenty of help and support from the resident involvement team.

We are now recruiting committed residents to join our pool of mystery shoppers.

Is it for you?

We are now recruiting committed residents to join our pool of mystery shoppers.


You need to be able to:

Attend briefing/training sessions prior to each shopping exercise

Willing to ring or visit the council offices to test various housing services

Complete monitoring forms and return these to the council within the required timescales.


This is a voluntary role and you will not be paid. However, expenses incurred in carrying out the role will be reimbursed.

Do you want to be part of a group of residents who want help ensure that housing services are effective and meeting the needs of all tenants and leaseholders?

Do you want the opportunity to improve your knowledge and develop your life and work skills?

Are you looking to gain valuable ‘work experience’?

Training will be provided to assist you in your role.


Please note that this is a voluntary role and you will not be paid, however, any expenses will be fully reimbursed.

Applications and equal opportunities statement

This is an ongoing advert and applications will be considered upon receipt.


If you are interested contact the Resident Involvement Team who will be pleased to answer any questions, by phone on 020 8726 6100, or by e.mail at and we will send you details of how to apply.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.